Drats!

Ahh. I have a bad mood. I'm kinda pissed off right now. Arghhh "customer is always right"? MY ASS! Most of the time they're abusin that mantra just to piss someone off. Yesterday I was supposed to do an installation at this premise, so I call up the person so set an appointment. So what did this woman says?

"I never asked fer any installation because I want to install it myself" and another gazillion blabberin that get on my nerves. So? It's totally fine if she wants to install it herself. So I told her that I have to change her 'Work Order' status to 'Self Installation' which means that my company can no longer be held responsible fer the Streamyx installation. Then I told her that she will have to go to the nearest TMNet center to collect her free modem. She said ok and things are fine. Every lives happily ever after. Heh. Tough luck.

The woman called this mornin, burstin out in rage askin me to send her the modem. So I asked my boss about it and that's when I knew that we're not authorised to give any modem fer 'self-installation' cases. I understand that perfectly but then, the woman refuses to rationally accept it. I called her again to brief the situation to her, and what did I get? She spew somethin offensive like "What rubbish are you talkin", "I don't care" and even threatenin to "Make a report" about the matter. What the hell? I was still in the Raya mood and all of the sudden, this person voluntered to spoil it. Great, just great.

She just won't accept the fact that us; Streamyx Installers are just, well, installers. We do the installation. We give modem to OUR customer where we successfully did the installation at. We can't give modems to just anybody who wants it. Self installation is different. Sigh. She wanted to do the self installation because she don't want to pay the installation fee. But she didn't realise that if I give her the modem, she have to sign a form and by signin that specific form, she will still have to pay the installation fees whether I do the installation or not and I'm pretty sure that even though the modem is given, she can never do the activation because her Streamyx package specifically stated that we, the Streamyx Installer have to be there to activate the line. I was this close on makin a verbal attack to that woman. This close. Thankfully I remembered that I'm just workin here, not the owner of the company. Damn.

The problem is simple. She didn't say specifically about her preferences on the package she opted fer to her Streamyx sale person. If she said that she wanted to do the installation herself when she registered fer the Streamyx, my company will never get a Work Order with her name on it. Simple as that. But then, Customer is always right. Yeah right. Later.